Service Policy

Service Policy

Hamnest Care offers efficient support for every distributor or customer. We care for every need of our customers. With experienced engineers, we have the capability & responsibility to offer direct & exact support for each service request. Please find more detailed information about our service policy below.


  1. Receive the feedback from the customer
  2. Give the preliminary reply to the customer as soon as possible (in 24 hours) and ask for the detailed information about the product, such as the series number of the main unit, the model and version of the main unit, the detailed feedback or question.
  3. Ask for the feedback from the customer after the service and Archive the whole process for the service.


  1. Hamnest  Care will provide the customers free technical training, including equipment installation and operation, general maintenance.
  2. HAMNEST CARE SUPPLIES LTD will provide free technical support via e-mail, fax or telephone at any moment.
  3.  According the actual order needs, we will also dispatch our technical staff go to users’ country for on-site installation and training.